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  1. Our goal is to ensure your complete satisfaction with your purchase. Claims can be done for item damaged in transit or production defect.
  2. We have done our best to display as accurately as possible the colours of the products shown on website. However, because the colour you see will depend on your monitor, we can not guarantee that your monitor's display of any colour will be accurate.
  3. Claims for item damaged in transit and production defects must be received within two business days of receipt of merchandise and send description and pictures of the claims item to :

    The merchandise should returned immediately to :
    Jl Cipaku II No 25, Kebayoran Baru
    Jakarta Selatan 12170

    The refund will be process after we received the returned product.
  4. All returned items must be in their original box and must include all packing materials.
  5. Floral Home is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise brought from us. We are responsible for the monetery value of the merchandise only.
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